When we talk about “Sphere,” “we,” “our,” or “us” in this policy, we are referring to Sphere Technologies, Inc., the company which provides the Services. When we talk about the “Services” in this policy, we are referring to our online workplace productivity tools and platform. Our Services are currently available for use via a web browser and soon will have applications specific to your desktop or mobile device.
Information we collect and receive
1. Customer Data
Content and information submitted by users to the Services is referred to in this policy as “Customer Data.” As further explained below, Customer Data is controlled by the organization or other third party that created the workspace (the “Customer”). Where Sphere collects or processes Customer Data, it does so on behalf of the Customer.
If you join a workspace and create a user account, you are a “user,” as further described in the User Terms of Service. If you are using the Services by invitation of a Customer, whether that Customer is your employer, another organization, or an individual, that Customer determines its own policies regarding storage, access, modification, deletion, sharing, and retention of Customer Data which may apply to your use of the Services. Please check with the Customer about the policies and settings it has in place.
2. Other information
Sphere may also collect and receive the following information:
- Account creation information. Users may provide information such as an email address, phone number, and password to create an account.
- Workspace setup information. When a Customer creates a workspace using the Services, we may collect an email address, a workspace name, workspace photo, domain details (such as workspace-name.sphereinsight.com), user name for the individual setting up the workspace, and password. We may also collect administrative team contact info, such as a mailing address.
- Billing and other information. For Customers that purchase a paid version of the Services, our corporate affiliates and our third party payment processors may collect and store billing address and credit card information on our behalf or we may do this ourselves.
- Services usage information. This is information about how you are accessing and using the Services, which may include administrative and support communications with us and information about the workspaces, projects, people, features, content, and links you interact with.
- Log data. When you use the Services our servers automatically record information, including information that your browser sends whenever you visit a website or your mobile app sends when you are using it. This log data may include your Internet Protocol address, the address of the web page you visited before using the Services, your browser type and settings, the date and time of your use of the Services, information about your browser configuration and plug-ins, language preferences, and cookie data.
- Device information. We may collect information about the device you are using the Services on, including what type of device it is, what operating system you are using, device settings, application IDs, unique device identifiers, and crash data. Whether we collect some or all of this information often depends on what type of device you are using and its settings.
- Geo-location information. Precise GPS location from mobile devices is collected only with your permission. WiFi and IP addresses received from your browser or device may be used to determine approximate location.
- Data source integrations. If, when using the Services, you integrate with a third party service, we will connect that service to ours. The third party provider of the integration may share certain information about your account with Sphere. However, we do not receive or store your passwords for any of these third party services.
- Third party data. Sphere may also receive information from affiliates in our corporate group, our partners, or others that we use to make our own information better or more useful. This might be aggregate level information, such as which IP addresses go with which zip codes, or it might be more specific information, such as about how well an online marketing or email campaign performed.
Our Site or Services may pass a “cookie” (a string of information that is sent by a website to reside on your system’s hard drive and/or temporarily in your computer's memory blocks). The purpose of a cookie is to tell the web server that you have returned to a particular page. Using our Site or Services may result in a cookie exchange.
1. Non-personal or Aggregate Information
We may collect non-personally identifiable information, such as IP host address, pages viewed, browser type, duration and frequency of visits, video views or other data, and may aggregate any information collected in a manner which does not identify any individual (“Aggregate Information”). Aggregate Information obtained in connection with the Site or Services may be intermingled with and used by us in conjunction with information obtained through sources other than the Site and Services, including both offline and online sources. Aggregate Information may be shared by us with third parties for marketing advertising or other purposes.
Information collected by third party vendors pixels may be used to enhance advertising experience on various web sites and social networks. Aggregate Information may be used to get more insights to improve our Services.
2. Opt-Out Process
To opt-out you may set your browser to decline cookies. To opt-out from a particular third-party vendor , use following links:
You may also visit the following self-regulatory organizations for additional information / opt-out capabilities:
How we use your information
We use your information to provide and improve the Services.
1. Customer Data
Sphere may access and use Customer Data as reasonably necessary and in accordance with Customer’s instructions to (a) provide, maintain and improve the Services; (b) to prevent or address service, security, technical issues or at a Customer’s request in connection with customer support matters; (c) as required by law or as permitted by the Data Request Policy and (d) as set forth in our agreement with the Customer or as expressly permitted in writing by the Customer.
2. Other information
We use other kinds of information in providing the Services. Specifically:
- To understand and improve our Services. We carry out research and analyze trends to better understand how users are using the Services and improve them.
- To communicate with you by:
- Responding to your requests. If you contact us with a problem or question, we will use your information to respond.
- Sending emails and Sphere notifications. We may send you Service and administrative emails and notifications. We may also contact you to inform you about changes in our Services, our Service offerings, and important Service related notices, such as security and fraud notices. These emails and messages are considered part of the Services and you may not opt-out of them. In addition, we sometimes send emails about new product features or other news about Slack. You can opt out of these at any time.
- Billing and account management. We use account data to administer accounts and keep track of billing and payments.
- Communicating with you and marketing. We often need to contact you for invoicing, account management and similar reasons. We may also use your contact information for our own marketing or advertising purposes. You can opt out of these at any time.
- Investigating and preventing bad stuff from happening. We work hard to keep the Services secure and to prevent abuse and fraud.
This policy is not intended to place any limits on what we do with data that is aggregated and/or de-identified so it is no longer associated with an identifiable user or Customer of the Services.
1. Customer Data
Customer provides us with instructions on what to do with Customer Data. A Customer has many choices and control over Customer Data. For example, Customer may provision or deprovision access to the Services, enable or disable third party integrations, manage permissions, retention and export settings, transfer or assign workspaces, share projects, or consolidate workspaces or projects with other workspaces or projects. These choices and instructions may result in the access, use, disclosure, modification or deletion of certain or all Customer Data.
2. Other information
If you have any questions about your information, our use of this information, or your rights when it comes to any of the foregoing, contact us at firstname.lastname@example.org.
In addition, the browser you use may provide you with the ability to control cookies or other types of local data storage. Your mobile device may provide you with choices around how and whether location or other data is collected and shared. Sphere does not control these choices, or default settings, which are offered by makers of your browser or mobile device operating system.
Sharing and Disclosure
1. Customer Data
Sphere may share Customer Data in accordance with our agreement with the Customer and the Customer’s instructions, including:
- With third party service providers and agents. We may engage third party companies or individuals to process Customer Data.
- With affiliates. We may engage affiliates in our corporate group to process Customer Data.
- With third party integrations. Slack may, acting on our Customer’s behalf, share Customer Data with the provider of an integration added by Customer. Sphere is not responsible for how the provider of an integration may collect, use, and share Customer Data.
2. Other information
Sphere may share other information as follows:
- About you with the Customer. There may be times when you contact Sphere to help resolve an issue specific to a workspace or project of which you are a member. In order to help resolve the issue and given our relationship with our Customer, we may share your concern with our Customer.
- With third party service providers and agents. We may engage third party companies or individuals, such as third party payment processors, to process information on our behalf.
- With affiliates. We may engage affiliates in our corporate group to process other information.
3. Other types of disclosure
Sphere may share or disclose Customer Data and other information as follows:
- During changes to our business structure. If we engage in a merger, acquisition, bankruptcy, dissolution, reorganization, sale of some or all of Sphere's assets, financing, acquisition of all or a portion of our business, a similar transaction or proceeding, or steps in contemplation of such activities (e.g. due diligence).
- To comply with laws. To comply with legal or regulatory requirements and to respond to lawful requests, court orders and legal process.
- To enforce our rights, prevent fraud and for safety. To protect and defend the rights, property, or safety of us or third parties, including enforcing contracts or policies, or in connection with investigating and preventing fraud.
We may disclose or use aggregate or de-identified information for any purpose. For example, we may share aggregated de-identified information with our partners or others for business or research purposes.
We are committed to using commercially reasonable efforts to maintaining the security of your personal information. To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, we adhere to industry standard practices and procedures to help safeguard and secure the information we collect. Although we use commercially reasonable efforts to protect the security of your personal information and our system, due to the inherent open nature of the Internet, no transmission via the Internet can be guaranteed to be 100% secure. As a result of this and other factors beyond our control, we cannot guarantee the security of the information that you transmit to or through our Technology. Therefore, you assume that risk by using the Technology.
2. Protection for Children
We do not knowingly collect personal information from children under the age of 13. When we become aware that personal information from a child under 13 has been collected without such child’s parent or guardian’s consent, we will use all reasonable efforts to delete such information from our database.
3. United States of America
We may change this policy from time to time, and if we do we will post any changes on this page. If you continue to use the Services after those changes are in effect, you agree to the revised policy.
16633 Ventura Blvd, Ste 600
Encino, CA, 91436